This letter is going out to everyone in our network, but especially to you in our open source development community. Many of you have been involved with us since the very beginning, when Philippe and I were working on GWTP as part of puzzlebazar. As we became Arcbees and continued to develop tools and best practices for ourselves, we have continued to share and develop them with you. We are proud of what this community has accomplished, and we are grateful for everything we have learned from you in the process.
We are enjoying our business adventure so far, and wish to do even more in the future. Our open source initiatives have always been our top priority, but we do face a challenge faced by many other open source startups. We need to move from a service business to a product business and we want to dedicate a team to work on our open source projects, to improve our tools faster, offer commercial clients the best support experience and continue our involvement with our community.
This is why I want to reach out to ask for your help! We’ve put together a brief survey asking critical questions that we hope will help us improve our support offering. I also welcome you to contact me directly if you want to share feedback without feeling constrained by the survey. I’d be very happy to speak with anybody who has ideas they want to share with me!
Thank you for your help!